Helpful answers crafted with care — and heart.
🧵 Sizing & Product Info
What size am I?
Please check the size guide available in each product description to find the perfect fit before placing your order. Every product is made to order, so sizing accuracy is important.
🚚 Shipping & Delivery
When will I get my order?
Our products are made to order and fulfilled by our print partner. For U.S. orders, please allow 7–21 business days for delivery. International orders may take up to 30 days depending on your location.
Do you offer international shipping?
Yes, we ship worldwide! Please note that international orders may incur customs fees depending on your country. These fees are the buyer’s responsibility.
What if it’s past the estimated delivery date and I haven’t received my order?
Start by checking with your local post office. If you still can’t locate your package, contact us within 7 days of the estimated delivery date with your order number and shipping address so we can assist.
My order says delivered, but I don’t have it. What should I do?
Please check with your neighbors or local post office and confirm your shipping address. If it was entered incorrectly, we can reship the order at your cost. If tracking shows delivery but you didn’t receive it, unfortunately we’re unable to cover replacement costs in those cases.
📦 Orders & Tracking
I placed my order but didn’t receive a confirmation email.
Please check your spam or junk folder. If you still don’t see it, contact us at [email protected] and we’ll help locate your order.
How can I check the status of my order?
If you received a tracking number, you could follow your order through our Order Status page or directly through the carrier. If you haven’t received tracking within 5 business days, please reach out.
Can I cancel or change my order?
If your order hasn’t gone into production yet (within 24 hours of ordering), we may be able to cancel or adjust it. After that point, changes cannot be guaranteed. Contact us as soon as possible if you need help.
❌ Returns & Issues
Do you accept returns or exchanges?
All items are made to order, so we don’t accept returns or exchanges. Please be sure to check the size guide before ordering. If your item arrives damaged or incorrect, contact us within 7 days of delivery and we’ll make it right.
I received the wrong size, color, or item — what should I do?
Send us an email with your order number, a brief description of the issue, and clear photos of the item. We’ll evaluate and either send a replacement or offer a refund if applicable.
🔐 General Questions
Is your website secure?
Yes — we use SSL encryption to keep your personal information safe. Payment details are processed securely and are never stored on our site.
Still have questions?
We’re happy to help. Contact us at:
📧 [email protected]