Privacy Policy

Helpful details about how your information is collected, used, and protected.

Effective Date: April 2026

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for support or sign up for emails.

This Privacy Policy describes how No Ordinary Heart / NoOrdinaryHeart.com (“we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

“Personal Information” refers to data that can uniquely identify an individual.

Device Information

  • Examples: Browser type, IP address, time zone, cookie info, pages viewed, search terms, site interactions.

  • Purpose: To load the Site accurately and analyze usage to improve performance.

  • Collected via: Cookies, log files, tags, and similar tools.

Order Information

  • Examples:  Name, billing/shipping address, email, phone, and payment-related information needed to process your order.

  • Purpose: To fulfill orders, process payments, arrange shipping, and send confirmations or updates.

  • Shared with: Our third-party suppliers and service providers.

Customer Support

  • Collected: When you reach out for help or inquiries.

  • Used for: Providing assistance and follow-up.

Email & Marketing Communications

If you opt in, we may use your email to send updates, blog posts, product announcements, or promotions. You can unsubscribe at any time via the link in any email.

Sharing Personal Information

We may share your Personal Information:

  • With third-party suppliers and service providers who support our business

  • To comply with legal obligations (e.g., subpoenas)

  • To protect our rights or respond to lawful requests

Targeted Advertising & Analytics

We may use analytics or advertising tools, such as Google Analytics or similar services, to understand how users interact with our site and improve your experience.

You can opt out of targeted advertising by visiting:

Cookies

Cookies help personalize your experience. You can manage or disable them through your browser settings.

Learn more: www.allaboutcookies.org

Do Not Track

Currently, we do not alter our data collection practices in response to Do Not Track signals from browsers.

Your Rights
IF YOU ARE LOCATED IN THE EUROPEAN ECONOMIC AREA (EEA):

Depending on your location and applicable law, you may have the right to access, correct, delete, restrict, or object to certain uses of your personal information, request a copy of your personal information, and withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with your local data protection authority. To submit a request, contact us at: support@noordinaryheart.com

IF YOU ARE LOCATED IN CALIFORNIA:

California residents may have the right to request access to the personal information we collect, request correction or deletion of personal information, request information about how personal information is used or shared, opt out of the sale or sharing of personal information if applicable, and not be discriminated against for exercising privacy rights. To submit a request, contact us at: support@noordinaryheart.com

Data Retention

We retain order information for as long as reasonably necessary to fulfill orders, provide customer support, comply with legal obligations, resolve disputes, and maintain business records. We retain marketing contact information until you unsubscribe or request deletion, unless a longer retention period is required or permitted by law.

LEGAL BASES FOR PROCESSING

If you are located in the European Economic Area (EEA), we process your personal information based on one or more legal bases, including:

  • Contract: to process and fulfill your order, arrange shipping, and provide customer support.
  • Consent: when you opt in to receive marketing emails or other optional communications.
  • Legal obligations:  when we are required to keep records or comply with applicable laws.
  • Legitimate interests: to operate, improve, protect, and analyze our website and business, provided those interests do not override your rights.
INTERNATIONAL DATA TRANSFERS

Because we are based in the United States and use third-party service providers to operate our website, process orders, accept payments, provide customer support, send emails, analyze site activity, and arrange shipping, your personal information may be transferred to, stored in, or processed in countries outside your state, province, country, or other governmental jurisdiction, including the United States.

When we transfer or share personal information with service providers, we rely on the protections, contractual commitments, and privacy practices of those service providers, where applicable, and take reasonable steps designed to help protect your personal information.

Changes

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Contact

For questions or concerns about this policy, contact us at: support@noordinaryheart.com

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